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Shipping Information

At Vibroacoustic Solutions, we strive to provide the best possible shipping experience for our customers. Below, you'll find detailed information about our shipping policies.

Standard Free Shipping

  • Eligibility: Free shipping is available within the US on all products.
  • Carrier: Standard free shipping orders will be sent via various carriers (such as USPS, UPS, FedEx, or other economy providers).
  • Service Level: Economy shipping—carrier selected at our discretion.
  • Expected Delivery: Most orders are delivered within 4 to 8 business days from the date of shipment.
  • Tracking: Tracking information will be provided by email as soon as your order ships.

Premium Shipping (Paid Option)

  • Availability: Premium shipping is available at checkout for an additional fee.
  • Carrier: Premium shipping orders ship usually via UPS or FedEx 
  • Service Level: Expedited shipping with shipment insurance included.
  • Expected Delivery: Most orders are delivered within 3 to 5 business days from the date of shipment.
  • Tracking: Full tracking and insurance provided. Tracking details emailed upon shipment.

Order Processing

  • Processing Time: Orders are typically shipped within 24 to 48 hours after placement. During peak periods or special promotions, processing times may be longer.
  • Special Orders: Special orders, such as vibroacoustic massage tables, chairs may require up to 7 days of production time before they are shipped.

International Shipping

⚠️ Important Notice: We currently have very limited international shipping availability. If we do not currently service your country, items may display as out of stock or shipping options will not appear at checkout.

  • Destination Availability: We only ship to a select number of international locations. If shipping is available to your zone, the base shipping cost will be calculated automatically at checkout.
  • Duties and Taxes: Import duties, customs fees, and local brokerage taxes are not calculated at checkout. Customers are fully responsible for paying any and all duties incurred when receiving the package from local customs authorities.
  • Delivery Time: International delivery times vary by destination and may be impacted by customs processing.

Special Circumstances

  • Item Availability: If an item is out of stock, delayed, or cannot be shipped, we will notify you and offer a refund or the option to wait.
  • Order Cancellation: All cancellations due to delays will receive a full refund.

General Shipping Terms

  • Business Days: All shipping timeframes refer to business days (Monday through Friday).
  • Holidays/Weekends: Orders are not processed or shipped on weekends or holidays.
  • Tracking Updates: Email notifications are sent for all key order and shipment status updates

Contact Us

If you have any questions or concerns about your order or our shipping policies, please don't hesitate to contact us at support@vibroacousticsolutions.net. We're here to help! Thank you for choosing Vibroacoustic Solutions. We look forward to delivering your purchases promptly and efficiently.